Need help?
Payments & Refunds
- How will I get paid?
- When do I get paid?
- How do I make sure my guest pays me?
- How do I set seasonal/ custom rates/ prices for peak season or weekend rates?
- Can I use PayPal for my guest to pay me?
- How do I arrange payments for long term bookings?
- How do I refund a guest?
- Am I eligible for the Deposit payment option?
- How do I enable the Deposit payment option?
- How do I edit my payment option?
- Are my bank account details safe?
- Where can I see my Deposit payments?
- Why is there a service fee for the Deposit payment option?
- Can I use PayPal to receive my deposit payments?
- Why were my bank details declined?
- How can I contact Payoneer?
- I already have an account with Payoneer, do I need to setup a new one?
- Can I use my Payoneer card for Deposit payments?
We're here to help!
If you have a question we haven't answered, get in touch at support@homestay.com.